The following amendments have been made:

Operator Removals:
Cheeezy
Shoprite_Packet

Operators Additions:
Lostears

Trial Operator Additions:
Electrosphere, tkn-Geostigma, Thunderfoxx, Supy, corgon & stimmed_n00b.

Inquisitor Removals:
Snake2804 (Still Senior Operator)
Slobber
Gabrielus

Inquisitor Additions:
BedLamp
Nitrate

*Current Community Activists: Xenophyl, Crox, Matrox, Lostears, Nevada, Teh_lols & Richard-xxx-.
*Trial Community Activists: Mal_Dwergie & Epoch.

Dream Team additions/removals are still being decided, we’ll update you shortly.
*Storm has retired from running the Dream Team.

We would like to thank all of those who are leaving, for their time and effort put into Twilight Gaming.
We would also like to welcome everyone who was accepted to the team, congratulations.

The inquisitors are NOT taking applications for the positions above, see the forum and/or announcements for further details for when we are.

Twilight Contacts:

Inquisitors: inq @ tga.za.net
Operators: op @ tga.za.net
Senior Operators: sen @ tga.za.net
Community Activists: ca @ tga.za.net
Dream Team: dt @ tga.za.net
Support: support @ twilightgaming.co.za

The following staff changes have been made:

Community Activists have been removed:

• Nobodynoddy
• Creed

Crox has been added to the Community Activist team prior to the end of his trial due to good work.

We would like to congratulate Xenophyl on his appointment as an Operator, he will still perform moderator and CA duties.

The inquisitors are not taking applications for the positions above, please do not send applications until you are notified of openings.

Happy Gaming!

Forced Leave:

DeAtH-rOaD, Storm and Whitewolf2, as of the 22nd of February until the 8th of March, shall be taking a two week break.

During this period, we’d like to see more activity from the ops, we’ve noticed you guys being a little hesitant on the harder tickets and gracing the other three with them; with great power comes great responsibility.

Amendments:

Operator Removals:
DeMoNiK
VeNGeNCe

Operator Additions:
TSR

Inquisitor Removals:
HamstaDawG
Shingami_Ryu

Inquisitor Additions:
DeMoNiK

Moderator Removals:
TSR

*Njarfie and ToXic have been added on a trial basis for the CA Team.
*Goddy has been added to the trial list for the Operator Team

Twilight Contacts:

Community Activists: ca @ tga.za.net
Inquisitors: inq @ tga.za.net
Development: dev @ tga.za.net
Support: support @ twilightgaming.co.za
League: league @ tga.za.net

Who are the inquisitors? The Inquisitors are a group within the admin team that primarily ensure that staff members do not abuse their powers. Inquisitors going forward will also handle all staff related matters and be more involved in tickets. In general if you’re having issues as a twilight admin, you should speak with an inquisitor.

The inquisitors are responsible for the following:

1. Staff and General Complaints
2. Staff Related Matters
   1. Disciplinary Matters
   2. Transfer Requests
   3. Resignation
3. Staff Abuse Cases
4. Ticket Reviews
5. Tournament Reviews
6. General Information and Enquires

1. Staff and General Complaints

Inquisitors will handle all complaints directed towards twilight. If an email complaint is received, this should be forwarded to inq@tga.za.net. For any other form of complaint either email these to inq@tga.za.net or speak to an inquisitor directly. This includes complaints coming from people on the server as well as staff complaints against other staff members.

Staff members should always first speak to the Inquisitor team before contacting the Root team. Any staff member that feels that an Inquisitor is being unfair should first speak to another member of the Inquisitor Team. If the staff member feels that the Inquisitor team as a whole is being unfair, they may contact the Root admins directly.

2. Staff Related Matters

a. Disciplinary Matters

All disciplinary issues will continue to be handled in the same way. The Inquisitor team will review and vote on each case.

b. Transfer Requests

Not enjoying your current role? You may apply every 3 months to change positions. So for example if you’re tired of being a mod/op/inq/ca why not try something else. If you’d like to try something different, drop a note to the Inquisitors and we will look at availability within the other teams.

c. Resignation

If you’re planning on leaving the administration team for whatever reason, please drop a note to inq@tga.za.net

3. Staff abuse cases

All cases of serious staff abuse should be forwarded to the Inquisitors to handle. This can either be done via email, or a ticket. This is to eliminate “abuse” that may occur when a staff member deals directly with a user abusing them. Please note: If you are sexually abused by a user, call childline.

4. Ticket Reviews

The Inquisitors will make sure that the tickets are being created, and dealt with, correctly. If there is a problem with a certain ticket, the Inquisitor team will handle this appropriately. An Inquisitor will only intervene in a few cases where the Operator is making a mistake on a ticket. In the event that an Inquisitor changes an action on a ticket, you should consult with the Inquisitors before changing it back. Any “action” changes made to a ticket by an Inquisitor will be mailed through to the general Operator email. (op@tga.za.net)

Operator jobs will not change at all. Operators will still be required to open and deal with tickets.

5. Tournament Reviews

The Inquisitors will also be making sure that tournaments are fair, and that tourneys maintain a certain level of professionalism. This includes discrimination better players, poor running of events etc. The Inquisitors will also make sure that the tournament winners receive their prizes for the respective events.

6. General Information and Enquires

If any staff member is unsure about rulings, a certain ticket, or general etiquette they should consult the inquisitors. If the inquisitors are unsure, they will contact the Root team about the matter. Please refrain from constantly going to the roots directly.

As always, comments and suggestions are welcome.  Either visit the Inquisitors in #twilight.inq or drop them an email inq@tga.za.net

I would like to once again state: Operator jobs will not change at all. Operators will still be required to open and deal with tickets. They move forward as if nothing has happened.

It’s that time of the month again (…), and this time round we’re removing staff and then adding the remaining to an official position on the server. The trial run has come to an end, and overall we’re really happy with the results.

The ticket system has become a way of life for some users, and it sure works better than someone solo’ing the old forum.

To keep this short:

• We’re working on 301 tickets for November.
• Legacy operators no longer exist (Are those smiles I see?)
• The removal process will see everyone with statistics below 40% of tickets voted on, for November, removed.

The averages are for operators to see how they are doing.

Please note that all stats in the future, however long the period, will be for that period only as it will be impossible to catch the front runners as the tickets close after a certain about of hours.

The following will be removed:

• rOxOr
• CyBeRmAn

Inquisitors

Overall we’re happy with the work of the Inquisitor team as they have dealt with a few cases already, however, we will remove one member from this team.

To be removed:

• SoloBoom

All changes to take effect by 04/12/2009. This document may change over the implementation period.

The remaining staff are now officially off the trial period. Congratulations and thank you for all of your help!

Twilight Contact

Please remember that the following addresses are available for users to contact the various teams.

Community Activists: ca @ tga.za.net
Inquisitors: inq @ tga.za.net
Development: dev @ tga.za.net
Support: support @ twilightgaming.co.za